Marketers: What Would A Pharma Marketing Champ Do? 9 Imperatives for 2010 (part 4 of 4)

Muhammad-Ali: 1976 World Heavyweight Boxing Champion. | Photo: Frank Tewkesbury/Evening Standard/Hulton Archive/Getty Images
This is the final post of a four-part series.

What Would Steve Jobs Do?

What Would Google Do?

What Would Jake and Rocket Do?

These are champs.

What would a ‘new marketing’ champ do in Pharma and Healthcare?

Here are 9 imperatives I see for Pharma Marketers as we enter 2010 and a new decade:

  1. Adopt human-centered thinking across everything you do. Both Steve Jobs and Google share a relentless focus on knowing and pleasing their core customer – the consumer. No detail is ignored if it brings value. Importantly, these champs don’t think of consumers sporadically or when it’s convenient, but in every decision and action they take.  The customer experience is front and center from beginning to the end.Pharma and Healthcare marketers: are patients at the center of everything you do? Really? As Steve Jobs might ask, are you taking full responsibility for your patient/e-patient user experience? Are you thinking about every touch along the treatment pathway, that is no longer a straight linear line, but made of multiple touches, information and influences often hitting at once and with circular repetition? (You may also want to read: Is Your Brand Patient-Centered? 5 Critical Success Factors) Continue reading

Pharma Marketers: Think You Can’t Do Moderated Chat?

Is your brand actively engaging its customers, enabling them to share their stories and opinions, and hear from “other consumers like them”? (In the latest PEW Internet and California Healthcare Foundation study, 68% of all adults ask a friend or family member for healthcare information-second only to asking a healthcare professional at 86%, and 57% of all adults use the internet.) Or are regulatory and AE concerns keeping you from considering moderated chat, even though it could strengthen two-way conversations  and help move your brand closer to building a genuine community?

Asacol, P&G’s prescription treatment for Ulcerative Colitis has recently launched a new Community for UC patients to share stories-and share advice.  Asacol created a moderated chat where consumers can share their stories -if they keep it focused on their experience managing UC – diet, travel, telling others, etc. – and do not mention “Asacol” or other drug treatment options by name. (See their Guidelines for submitting stories.)

In the Asacol Community, consumers are encouraged to provide stories or to ask questions.  Content is carefully moderated per the guidelines, but consumers can rate and vote on story content and answers.  Continue reading

Can Healthcare Games Change The Game Of Healthcare?

Now that the Games for Health Conference is over, I’ve had a little time to reflect on possible implications for Pharma and Healthcare Marketing.

Please read my second guest blog at PharmaExec Blog for the Seven Key Implications I see for Pharma and Healthcare as we move into the “virtual” future of healthcare marketing. Implications range from prevention, diagnosis and awareness to adherence and training.

If you’re new to the concept of health games, based on the conference, health games seem to generally fall into six areas:   Continue reading

Games: The Next Frontier for Pharma

Wow! The Games for Health Conference has been very exciting–

It’s early days in health gaming,  but you can feel the momentum building and its potential to impact consumer health and behavior.

To read about day 1, here’s a guest blog I did today for PharmExec.  Also for tweeters: #G4H09

More to come…blog 2: potential thought starters for Pharma…


Marketing At Its Best: Creating A World With More Birthdays…

The American Cancer Society just kicked off a new integrated campaign with the objective of better educating and communicating its mission to increase relevance and garner more support.  The new $15 million rebranding campaign kicked off April 21 according to PR Week

The new campaign positions ACS as “The Official Sponsor of Birthdays” and seeks to showcase that each birthday of a cancer survivor is a sign of progress and proof that more birthdays are possible…

A World with LESS CANCER is a world with MORE BIRTHDAYS

“This world is not just a dream. Eleven million cancer survivors will celebrate birthdays this year. That’s a sign of progress, proof that a world with more birthdays is possible. Together we’ll stay well, get well, find cures and fight back.”

As part of the campaign, ACS simplified the organization’s offerings into four categories: stay well (prevention and early detection), get well (24-hour call center and clinical trial support), find cures (investment it makes in the science and research) and fighting back(the work it does in the public policy area).

The campaign is unique for ACS because it targets female health care decision makers 35-64 years old (vs. previous campaigns aimed at people in their 50’s) reflecting the growth of health prevention into the mainstream.

ACS asks people to visit to learn how you can make the ACS the official sponsor of your birthday and learn more about ACS. They’ve also partnered with The Culinary Institute of America (CIA) to “reinvent” the birthday cake…The CIA is currently gathering recipes with a nutritional focus that will be judged by a celebrity panel in the coming months.

Continue reading

Video Games and Healthcare? The Next Frontier in DTC Marketing…

One of my  pharmaceutical clients is thinking about targeting the 18-24 market which got me thinking about video games as a potential way to engage and educate this active segment. And as the Mom of three boys, video games are certainly part of our household, so I find myself learning more and more -despite myself- just to keep up with my children…

A few months ago, I read an interesting blog by Douglas Goldstein (The Health Care Blog) entitled Video games to revolutionaize health and healthcare. The blog coincided with two other events that month:

1. The release of a new book, Changing the GAME: How Video Games are Transforming the Future of Business, underscoring the notion that video games are becoming a valuable tool for mainstream business–used for everything from marketing to training to increasing productivity.

2. The release of a new report by iConecto, a leading digital media solutions firm focused on healthcare, delivering the first comprehensive review of the Health eGames industry.  The report documents a consumer and professional market and outlines 5 major categories for consumer Health eGames including: Exergaming, Brain Fitness, Health Eating, Condition Management and Stress Reduction.  Continue reading