Some Of The Best 2011 Pharma Blogs: Marketing – Social Media – ePatients

Here are but a few of the many thoughtful blogs and predictions written in 2011 covering pharma marketing, social media and ePatient happenings…

Some Of The Best 2011 Pharma Blogs: Marketing - Social Media - ePatientsphoto: Traveling Content

But remember…
 “It wouldn’t be New Year’s if I didn’t have regrets.” -William Thomas

What did you learn this year?

What will you do differently in 2012?

Enjoy…and wishing you all a most joyous, healthy and prosperous new year!

Pharma Marketing and #fdasm

AZ Heatlh Connections:  FDA Issues Social Media GuidanceReal World Challenges to Communicating Real World Experience
Back of the Book:  Is Your Brand Healthy and Thriving? Complementary eBook
ePharma Rx: Social Media Posts That Keep Pharma Up at Night
exl Digital Pharma Blog: Transform or Be Transformed: Digital Pharma East Day 2 Wrap-up

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Loaded For Bear: Day 1- ExL Digital Pharma East Conference

Pharma, are you ready to leverage customer insights and closed loop marketing (CLM) in your iPad and mobile initiatives to help support customers?

To read the full article “Loaded For Bear: Day 1- ExL Digital Pharma Eastclick here to go to ExL’s Digital Pharma blog.

Stay tuned for Day 2 and Mobile Marketing’s Day 3 summaries…

 

Inciting Patient Engagement and Action: Is MY cancer different?

We are intrigued by the launch of Is My Cancer Different?  and its potential impact on both patients and the business.

Is My Cancer Different? is an unbranded educational website that promotes a movement of sharing, with the intent of prompting patient dialog with their oncologist.  The simple -but compelling- question is designed to raise awareness that each person’s cancer is different and to get patients to ask their oncologist to see if their cancer might respond to a more individualized cancer treatment.

You can click on the image below to visit the Is My Cancer Different? website and learn more from their numerous- but simple -patient and physician testimonial videos.

The site supports Clarient, a GE Health Company’s new molecular test that may help doctors identify which treatment can best target a person’s particular breast cancer.  Interestingly, Clarient chose to share the official website launch during the 2011 Social Health Summit #SXSH  that we attended, along with many other pharma/healthcare social media enthusiasts, ePatients, and Patient Opinion Leaders (POLs). [Be sure to read Shwen Gwee’s recap: The 6 P’s of Healthcare] Continue reading

The Future of Healthcare: An Interview With Futurist Jeff Bauer

For those of you like me who were unable to attend ExL Pharma’s Digital Pharma West (DP West) Conference June 27-30, 2011 (#digpharm),  you missed a fascinating presentation by Jeff Bauer, Ph.D., a health futurist and medical economist, called Forecasting the Future of Health Care: Challenges & Opportunities.

Fortunately, I had a chance to speak with Jeff and delve into his presentation and insights. Trained as a meteorologist, an economist and a medical professor, he is uniquely qualified to “forecast-not predict” the future of healthcare…

To read the full article and five key takeaways that we’d all be wise to integrate into our thinking, click here to go to ExL’s Digital Pharma blog.

Pharma DTC At The Crossroads? 2011 Prevention DTC Study Results

Here are six thought starters I see coming out of Prevention Magazine’s 14th Annual Pharmaceutical Direct-to-Consumer (DTC) Advertising Study.*

1. Generic growth continues to put downward pressure on DTC ROI’s.

2. DTC continues to positively impact conversations with the doctor, but there is a general decline in patients receiving the prescription drug–a significant drain on ROI.

3. Consumers value Pharma websites, but opportunity exists to improve their value with less focus on ‘benefits-only’ messaging.

4. Consumers are consistently looking for Pharma to provide more information about the safety and risks of prescription medicines.

5. Social Media and Mobile Health are still in their infancy in helping consumers to gather information about prescription medicines and to manage their healthcare.

6. Consumers are interested in new health IT and advanced treatment solutions to help improve their health.

1.      Generic use continues to rise with 36% reporting that they’ve switched to a generic prescription or OTC medicine in the past 12 months to reduce healthcare costs.  With Generic medications now accounting for 78% of all retail prescriptions dispensed (IMS Health), this has sizable potential implications for any brand’s DTC Adverting ROI.  Continue reading

TV Isn’t Dead. Social Media Is Over-Hyped. Highlights From DTCN2011

Here are six themes that I took away from this year’s DTC National Conference, which took place in Boston April 6-8, 2011.  You can also read the tweets from #DTCN2011, Wendy Blackburn’s recap of Day 1, or take in the video interviews  by Pixels & Pills.

1.       Everybody has a story…Major life ‘events’ are what catapult a person, patient or caregiver to step into an active e-patient and patient advocate role. Myrtle Potter’s near tragic medical event is leading her down the patient advocate path and focusing her efforts behind improving patient literacy and engagement.

At WEGO Health , they say that each health activist has a unique story.  However, they become a health activist when they are talking about health every day and offering support and advice to others online—to the tune of  an average online audience of more than 15,000 every month. Continue reading

How To Improve Your Mobile Health Strategy: Five Imperatives

With the exponential growth in mobile adoption, technology and new apps, mobile is on everyone’s list for 2011 and beyond, and rightfully so. The mobile “product” and “channel” offers numerous opportunities for all marketers, healthcare and pharma included.

Consider some of the facts:

  • Mobile will be the primary digital connection for both existing and new customers. [Forester]
  • Today there are well over 400M phones in the US, over 350M applications available for the iPhone and counting with more than 10B downloads. [Forester]
  • Mobile users will surpass desktop users in 5 years.  Mobile growth is the fastest in communications history. [Mary Meeker, KPCB]
  • Physician adoption of mobile devices is astounding. Chilmark  Research estimates 100% of physicians will have a smart phone and use content apps by 12/31/2013–with touchscreen tablet saturation by 2015. Smartphone Apps now focus on communication, alerts and decision support. Clinical reference content is currently leading mHealth apps, but will evolve with the growth of iPad and other touchscreen tablets to provide more flexibility, personalization, patient education…
  • Of the 85% of American adults who use a cell phone, 17% of cell owners have used their phone to look up health or medical information and 29% of cell owners ages 18-29 have done such searches. [Pew Internet Mobile Health 2010]

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Pharma Marketers: 6 Key Skills Every Brand Champion Will Possess

In our ever-changing media landscape, coupled with increasingly powerful ePatient communities, a demand for new standards has arisen.  As a result, Pharma [and in reality all marketers] must accelerate their skills in six key areas to separate their marketing communications, and become brand champions. 

Read the full article in DTC Perspectives March 2011: Tough Demands to Galvanize Marketing Communications: 2011 Brand Champions Will Possess Six Key Skills.

Every marketer knows that spurring brand and patient success requires building on wisdom from the past, while honing new abilities to educate, motivate and converse with patients and their families.  Savvy marketers know that the 4P’s – also renamed SIVA [Solution, Information, Value, Access] to provide greater customer focus- have never been more critical.  In addition, 2011 brand champions are challenged to create Michael Porter’s “shared value”, accelerating skills in six areas:

  1. Dynamic listening and action, real-time. Astute marketers take dynamic listening seriously- they know who to listen to, where to listen, what’s most important to take note of, and are eminently geared to take action by responding nimbly to new learning.  Champion marketers know that listening without action is as dangerous as acting without listening. Continue reading

A New Reality in DTC Advertising?

The last few months, I’ve been deeply entrenched in “Execution” for an important client. So needless to say, I’ve been thinking A LOT about what it takes to move from strong strategy to superb execution, and more specifically, what it takes to achieve what I call “High Return Execution” (HRE).    Look for more thoughts on HRE in the upcoming weeks… (And my sincere apologies for the resulting lack of blogging and staying connected with many of my friends’ blogs these last few months)

Today, I want to share a personal experience.  Last week my team led an advertising shoot for a prescription product’s new multi-channel campaign we are intimately involved with.  There was much to feel good about – the creative idea tested very well and is strong. We also had a terrific creative and production team, a wonderful photographer who we’ve all worked with before, and we were shooting in a venue that turned out to be magical…not to mention the beautiful picture- perfect, dry sunny days … [How can you  complain about spending two days on an unspoiled 200 acre ranch in northern California?]

But as I flew home from the shoot, reflecting upon the previous few days, I kept feeling there was something even more special … something that I rarely feel after shoots … and then I realized … Continue reading

Marketers: What Would A Pharma Marketing Champ Do? 9 Imperatives for 2010 (part 4 of 4)

Muhammad-Ali: 1976 World Heavyweight Boxing Champion. | Photo: Frank Tewkesbury/Evening Standard/Hulton Archive/Getty Images
This is the final post of a four-part series.

What Would Steve Jobs Do?

What Would Google Do?

What Would Jake and Rocket Do?

These are champs.

What would a ‘new marketing’ champ do in Pharma and Healthcare?

Here are 9 imperatives I see for Pharma Marketers as we enter 2010 and a new decade:

  1. Adopt human-centered thinking across everything you do. Both Steve Jobs and Google share a relentless focus on knowing and pleasing their core customer – the consumer. No detail is ignored if it brings value. Importantly, these champs don’t think of consumers sporadically or when it’s convenient, but in every decision and action they take.  The customer experience is front and center from beginning to the end.Pharma and Healthcare marketers: are patients at the center of everything you do? Really? As Steve Jobs might ask, are you taking full responsibility for your patient/e-patient user experience? Are you thinking about every touch along the treatment pathway, that is no longer a straight linear line, but made of multiple touches, information and influences often hitting at once and with circular repetition? (You may also want to read: Is Your Brand Patient-Centered? 5 Critical Success Factors) Continue reading